Quality, care, and customer satisfaction are at the core of the HOMETOWN RIVALRY playbook. If you are not completely satisfied with your order, please reach out so we can remedy that as quickly and smoothly as possible. We're on your team.
Return and Exchange Policy
- We custom make most of our products therefore we cannot offer refunds on items that are made just for you. Items that are not custom made are eligible for return or exchange. Please send it back within 14 days for a refund. Tags must be attached and the item must be unwashed or unworn. Please view the information on your item to see if it qualifies.
- If you have received a defective item we will gladly refund or replace it. Refunds are credited to the card used in the original transaction.
- We cannot refund original shipping charges unless a defective product was received or a shipping error occurred.
- Sale Items are FINAL SALE!
- All accessories are FINAL SALE!
- Bodysuits and Intimates are FINAL SALE!
- Preorders or backordered items may ship separately.
- Any returns past the policy will not be accepted.
HOMETOWN RIVALRY, 780 Scugog Line 2, Port Perry Ontario, Canada L9L 1B3
We do not offer return labels at this time.
Please allow 5-7 business days for processing on all returns and in-stock exchanges. In the event a requested item is unavailable, we will notify you first thing.
Refunds typically appear on your statement 3-5 business days after the refund is initiated. Please inform us if your credit card information has changed since your original order.